Cindy Allen-Stuckey: Problem Solving, Creating Business Process Flowcharts

Cindy Allen-Stuckey, in the second episode of her series about problem solving, explains the first tool to use to “understand your problem” – business process flowcharts Previously, you learned about a 3-step problem solving process to use when “just fix it” isn’t working. Watch this video to learn how to create a flowchart to explain your business process clearly.
For more information and to download her worksheet visit Cindy’s website at Making Performance Matter.

Meet Cindy Allen-Stuckey

Cindy Allen-StuckeyHave you ever been in an organization and heard the leaders say, “our employees don’t get it”?  Maybe you’ve also heard employees say, “management just doesn’t get it”.  Cindy Allen-Stuckey, CEO of Making Performance Matter, helps everyone in an organization “get it” by connecting employee performance to business results.  Cindy uses each business’ initiatives and goals to develop customized and innovative solutions, so that every employee’s time is spent on relevant tasks that drive the business.

Cindy is passionate about enabling organizations and individuals to reach their fullest potential.  With advanced degrees in both education and management and certification using ASTD’s Human Performance Improvement Process, Cindy has a history of proven results at three global organizations.  She also has developed and facilitated a range of classes from GED classes through college courses.  Cindy is most excited when she’s collaborating with other to solve problems in performance management, organizational development, and training/development.

Watch other episodes by Cindy Allen-Stuckey of Making Performance Matter: Connecting Employee Performance to Business Results.

  1. You’re right, Cindy; business process flowcharts are very revealing. I worked with clients once that after we flow-charted their processes they wondered how they got anything done at all. Had they not flowcharted them they would have stayed ignorant.

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