Cindy Allen-Stuckey: Problem Solving, Root Cause Five Whys

Cindy Allen-Stuckey, in her next video in this series about problem solving, shares 2 more tools to use to “understand the problem”. Cindy points out the importance of clearly defining the problem and finding its root cause. In this episode, you will learn the steps to develop a problem statement and how to use the Root Cause 5 Whys technique.
 
For more information and to download her worksheet visit Cindy’s website at Making Performance Matter.

Meet Cindy Allen-Stuckey

Cindy Allen-StuckeyHave you ever been in an organization and heard the leaders say, “our employees don’t get it”?  Maybe you’ve also heard employees say, “management just doesn’t get it”.  Cindy Allen-Stuckey, CEO of Making Performance Matter, helps everyone in an organization “get it” by connecting employee performance to business results.  Cindy uses each business’ initiatives and goals to develop customized and innovative solutions, so that every employee’s time is spent on relevant tasks that drive the business.

Cindy is passionate about enabling organizations and individuals to reach their fullest potential.  With advanced degrees in both education and management and certification using ASTD’s Human Performance Improvement Process, Cindy has a history of proven results at three global organizations.  She also has developed and facilitated a range of classes from GED classes through college courses.  Cindy is most excited when she’s collaborating with other to solve problems in performance management, organizational development, and training/development.

Watch other episodes by Cindy Allen-Stuckey of Making Performance Matter: Connecting Employee Performance to Business Results.

2 Comments
  1. In my experience root cause five whys is a superb tool to get to the “real” cause of a problem. The trick is to keep people from jumping to conclusions at about the second or third why.

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